Terms of service

These terms apply to your use of the Thoosie website, your account, and the booking services provided by Thoosie Tours ("Thoosie", "we", "us"). Please read them before creating an account or making a booking. Questions can be sent to info@thoosie.club.

1. Using Thoosie

By creating an account or making a booking, you agree to these terms. You must be legally able to enter into the relevant agreement. If you are arranging travel for someone else, you must have their permission to provide their information and make arrangements on their behalf. Contact us before booking travel for a minor so we can confirm the departure's eligibility and supervision requirements.

You may use the website for lawful personal travel planning and bookings. Do not impersonate another person, submit fraudulent information or payments, attempt to access another person's account, disrupt the website, or bypass its security controls.

2. Your account

When you register, we collect your name and email address, along with the authentication information needed to manage your account. Provide accurate information and tell us if your contact details change so you can receive booking and payment updates.

Keep your password and email sign-in links private, sign out on shared devices, and contact us promptly if you suspect unauthorized access. You are responsible for activity you authorize through your account. We may restrict or suspend access where reasonably necessary to investigate fraud, protect other users, or address a serious breach of these terms. Account suspension does not remove your rights relating to an existing booking or refund.

To request account closure, email info@thoosie.club. Closing an account does not automatically cancel a booking or erase records we must retain for legal, accounting, or dispute purposes.

3. Personal information and communications

We use your name, email address, and relevant account and booking information to provide account access, manage reservations and payments, respond to questions, send service updates, and protect the service. Our Privacy policy explains the information we collect, our service providers, retention, and how to request access, correction, or deletion.

Creating an account or making a booking does not subscribe you to our newsletter. Marketing updates are optional, and you can unsubscribe using the link in those emails. Essential messages about your account, payments, or an existing booking are separate from marketing.

Only provide information about other travelers with their permission, and share these terms and our Privacy policy with them. Do not send passwords, payment-card details, passport copies, or unnecessary sensitive information through contact forms or booking notes.

4. Tour information and priority lists

Tour pages describe the planned itinerary, inclusions, and any arrangements still being finalized. Concept routes are proposals and may change or never operate. Joining a priority list expresses interest; it does not reserve a place, guarantee a price, or create a paid booking.

Check the details for your chosen departure before paying. Only services expressly identified as included form part of your booking. Do not assume that flights, transfers, meals, insurance, or optional activities are included unless the departure information says so.

5. Bookings and payments

Prices, currency, room options, deposits, and availability are shown in the booking flow. Review the total, traveler details, and payment amounts before proceeding. The initial checkout charges the deposit shown for your booking. A place is reserved once payment is successfully confirmed and we issue your booking confirmation; starting checkout alone does not confirm a place.

The remaining balance is paid separately before departure. We will communicate the applicable due date and payment instructions. Balance payments can be made through your account when available. The deposit checkout does not authorize an automatic charge for the remaining balance.

Payments are processed through Stripe. Your payment provider may apply currency conversion or other charges under its own terms. Tell us promptly if you believe a payment or confirmation is incorrect.

6. Changes, cancellations, and refunds

Departure-specific payment deadlines, cancellation charges, refund conditions, and any transfer restrictions must be provided before you commit to that booking. Read those conditions alongside these terms. If they are missing or unclear, contact us before paying. These general terms do not establish a blanket non-refundable deposit or a cancellation-fee schedule.

To request a change or cancellation, contact info@thoosie.club with your booking reference. A change is subject to availability and any applicable conditions disclosed for your booking. Closing your account or leaving a Stripe checkout page does not cancel an already confirmed booking.

If we need to change or cancel a departure, we will contact affected travelers and explain the available options and any refunds required by the booking conditions and applicable law. Nothing in these terms removes a statutory cancellation, refund, or other consumer right.

7. Travel preparation and participation

You are responsible for obtaining valid travel documents and meeting entry, visa, and health requirements for your itinerary. Review travel advisories and arrange suitable travel and medical insurance. Any insurance requirement specific to a departure must be disclosed before booking.

Theme parks, rides, hotels, and transport providers have their own safety, accessibility, admission, and conduct rules. Follow reasonable host instructions and supplier safety requirements. Ride eligibility depends on the operator's restrictions and your individual circumstances. Tell us about accessibility or assistance needs before booking so we can discuss the arrangements available; do not assume every ride or venue can accommodate every need.

Travel and amusement rides involve risks. Consider whether an activity is suitable for you, seek medical advice where appropriate, and do not participate if you cannot meet its safety requirements. Weather, maintenance, and supplier operations can affect ride availability; a particular ride, attraction, or amount of ride time is not guaranteed unless expressly agreed in your booking conditions.

8. Website content and third parties

Thoosie's branding, original text, photographs, and other website materials belong to us or their respective rights holders. You may use the site to plan your travel, but commercial reuse of those materials requires permission from the relevant rights holder.

We aim to keep information accurate and the website available, but errors and interruptions can occur. Contact us about an apparent error before relying on it for a booking. External websites and services, including payment services and park websites, have their own terms and privacy practices.

9. Responsibility and your legal rights

We remain responsible for our obligations under your booking agreement and applicable law. These terms do not exclude liability that cannot lawfully be excluded, including responsibility for our own fraud, or remove mandatory consumer protections. Third-party involvement and events outside our reasonable control do not remove any remedy you are entitled to by law.

These terms are governed by the laws of Ontario and the applicable federal laws of Canada, subject to any mandatory protections that apply where you live. Nothing here requires you to give up a right to bring a claim in a forum available to you under applicable consumer law.

10. Updates and contact

We may update these terms as our services change. The date above identifies the current version. Updated terms apply prospectively and do not retrospectively change an existing booking without your agreement, except where required by law. Where a material change affects an existing account or service, we will provide appropriate notice and obtain agreement where required.

For questions about these terms, a booking, or your account, contact Thoosie Tours at info@thoosie.club.